At TREILLAGE, we take great pride in the quality and craftsmanship of our merchandise. Attention to detail in design, materials and construction is always forefront. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 855-TREILLAGE (855-873-4552) within 3 days of delivery and we will replace your item. Jewelry is not returnable and deemed as final sale. We accept all other merchandise returns within 14 days of delivery. Upon return, your item will be inspected. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable, and return shipping fees will apply. Refund will be issued in the original form of tender. Please allow 2-5 business days for credit to be returned once received.
Please note that we cannot accept returns on special-order items or on items damaged through normal wear and tear.
- Products sold in sets must be returned as a set; we will not accept partial sets.
- Personalized/customized products may be returned for credit if they are damaged or defective only. Exchanges are for same item only, within 30 days of purchase.
- Other restrictions may apply.
At this time we are unable to ship internationally, but we hope to offer this service in the near future.
Return & Exchange Policy - Retail Stores
Our Return & Exchange Policy in our retail store differs from our online store. Please contact our 75th Store (212.535.2288) or our Lexington Avenue Store (212.988.8800) for more information.